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FAQs

Do you have a question about our products, prices, shipping, or similar topics? On our FAQ page, you will find answers to the most frequently asked questions from our customers. If you can’t find your question here, please contact us for personalized support.

Orders and Shipping

Once you’ve decided to purchase your hardcase, simply visit the store on our website, select your favorite color, and click ADD TO CART. Then choose your shipping and payment options and enter your delivery address. From there, we’ll take over and ship your new hardcase to you as soon as possible.

If you are not satisfied with the hardcase after your purchase, please send us an email with your order number at retoure@oktakon.de, and we will arrange the return with you.

Yes. You can order as many hardcases as we have available in stock.

Within Germany: 2–3 business days after dispatch (free shipping).
Within the EU: 2–5 business days (€15 surcharge).
Delivery times may be longer during peak periods (e.g. holidays).
Saturday delivery is possible. No delivery on Sundays or public holidays.

Yes. You can track your package using the tracking number we provide.

We deliver within Germany and throughout the EU.

If you would like to return an order, please package the complete product in a suitable box and send it to the following address:
Carl-Friedrich-Gördeler-Str. 13 l 63150 Heusenstamm l Germany

If the order process has not yet been completed, you can delete your cart at any time. If the order process has already been completed, you can revoke your contract declaration within the framework of the legal right of withdrawal. Please refer to our withdrawal policy.

If your order failed for any reason, you can either try to place it again, or you can contact us, and we’ll help you resolve the issue.

Shipping via DHL within Germany and across the EU. Orders placed before 12:00 PM are usually dispatched the same business day, otherwise on the next business day. Once shipped, you will receive a tracking number to follow your delivery.

Yes. Orders placed before 2:00 PM are delivered the next business day (Mon–Fri).
Cost: €20.00.
No delivery on Sundays or public holidays.

Yes. Simply notify us in time, and we will ship your orders to the desired delivery addresses.

We offer free standard shipping within Germany.
For shipments within the EU (excluding Germany), we charge a shipping fee of €15.

Payments

We offer the following payment methods:
PayPal, debit/credit card, Visa, Mastercard, Maestro, SEPA, Apple Pay, Google Pay, Amazon Pay, Klarna, Discover.

Yes. During the ordering process, simply add a separate delivery address in the designated field.

Yes. VAT is already included in your total invoice amount. In the event of a refund, you will, of course, receive the full purchase price back.

Unfortunately, direct payment by invoice is not available. However, if your payment provider offers this service, you are welcome to use it.
Yes. Your payments to us are secured by your respective payment provider.

Complaints, Returns, Warranty

If the hardcase has a defect or there are other issues, please briefly describe the problem to us at reklamation@oktakon.de. We will address your case as quickly as possible and get back to you.

You have the right to revoke this contract within fourteen days without giving any reason. For more information, please refer to our withdrawal policy.

Materials and Product Features

You can buy our hardcase here on our homepage in the store. You can also find our products at: amazon.de, ebay.de, etsy.com, taschen24.de, miles-and-more.com.

The outer shell of the hardcase is made of anodized aluminum. The anodizing process is an extremely environmentally friendly method of refining the aluminum. For the interior padding, we use soft EVA with a fabric cover. This, along with special corner protection, ensures that your laptop doesn’t move inside the case.

Our 13-inch model fits all standard 13-inch laptops with a maximum size of 30.45 x 21.25 x 1.65 cm.

Mac offers several tools to determine the model. The easiest way is to access ‘About This Mac’ on your device. To do this, select ‘About This Mac’ from the Apple menu in the upper left corner of the screen. Another method is to use the ‘System Information’ app.

The hardcase has an empty weight of 0.75 kg.

No. Battery charging times are reliable and long-lasting these days. Based on this, we designed our hard case with protection and a perfect fit in mind. When the laptop is in the hard case, our special edge protection padding leaves no space to connect your charging cable.

You don’t see a laptop case made of aluminum every day, especially not one as elegant as the Oktakon laptop hardcase. The selection of high-quality materials, the modern design, and its uniqueness make the Oktakon laptop aluminum hardcase a must-buy.

Our aluminum hard shell case is precision-designed for the following models:

MacBook Pro 14″ (M1–M5)
MacBook Air 13″ (M2–M5)
MacBook Pro 13″ (M1 / M2, from 2016 onward)

The exact-fit interior padding ensures a secure hold and reliable protection against impact and pressure.The aluminum laptop case is also suitable for other laptops, provided the maximum interior dimensions are not exceeded (see technical specifications).

External dimensions (hardcase): 34.5 × 27.2 × 2.9 cm
Hardcase weight: 0.795 kg

Aviation Silver
Metallic Grey
Bronce/ Rosé

Since our goal was to offer you a slim, perfectly fitting hardcase, you can only fit a few sheets of paper in addition to your laptop.

After long and careful research, we found a trustworthy partner in China who produces our cases, which are developed in Germany.

Select your model carefully to ensure a precise fit.
Check it before ordering via “About This Mac” in the Apple menu (top left).

Alternatively, use the System Information app for full details.
Compare all models here: https://www.apple.com/de/macbook-air/compare/

CONTACT US

For questions, suggestions, or, hopefully not, complaints, you can always send us an email at support@oktakon.de (or in special cases to the relevant email address). We will respond to your inquiry as soon as possible.